2015 Financial Annual Report

PERFORMANCE MEASURES

FINANCE & TECHNOLOGY

Budget 2015 2016 2017 2018 2019 2020

Performance Measures (Sustainability Pillar)

Actual 2015

Division

FINANCIAL REPORTING

# of quarterly reports submitted to Council (Socio-Cultural)

3

3

3

3

3

3

3

# of invoices processed by Accounts Payable 1 (Economic)

77,769 77,663 79,324 80,911 82,529 84,080 85,863

# of invoices created by Accounts Receivable 2 (Economic)

6,610

4,588

6,742

6,877

7,014

7,155

7,298

FINANCIAL PROCESSING

# of electronic invoices received by Accounts Payable (Environmental)

25,234 10,038 26,786 27,322 27,869 28,426 28,994

% of staff receiving electronic pay stubs (Environmental)

99.99% 80% 100% 100% 100% 100% 100%

% of Homeowner Grants claimed online (Environmental)

65% 53% 66% 66% 66% 66% 66%

INFORMATION TECHNOLOGY

62% 60% 61% 62% 63% 64% 65%

First Tier Resolution (Socio-Cultural)

Average # of days a non- litigated claim is open (Socio-Cultural)

128

128

100

95

90

85

80

RISK MANAGEMENT

$3.73

$3.73

$3.72

$3.70

$3.68

$3.66

$3.65

Total Cost of Risk per Capita (Economic)

% of scheduled audits completed as per Corporate Audit Plan (Economic)

100% 80% 85% 85% 85% 85% 90%

INTERNAL AUDIT

% of completed audit reports that result in recommendation for change (Economic)

100% 80% 90% 90% 90% 90% 90%

1 Accounts payable invoices processed are variable due to timing of receiving invoices as well as the variation of capital projects year over year.

2 Accounts receivable invoices created are variable due to variation in cost sharing agreements and activity levels in various City departments.

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