2016-2020_Financial_Plan_Web

Finance &Technology

Budget

Performance Measures (Sustainability Pillar)

Actual 2015

Budget 2015

Division

2016 2017 2018 2019 2020

First Tier Resolution (Socio-cultural)

Information Technology

62%

60%

61%

62%

63%

64%

65%

Average # of days a non- litigated claim is open (Socio-cultural) Total Cost of Risk per Capita (Economic) % of scheduled audits completed as per Corporate Audit Plan (Socio-cultural) % of completed audit reports that result in recommendation for change (Socio-cultural)

128

128

95

100

90

85

80

Risk Management

$3.73

$3.73

$3.72 $3.70 $3.68 $3.66 $3.65

100%

80%

85%

85% 85% 85% 90%

Internal Audit

100%

80%

90%

90% 90% 90%

90%

2016-2020 FINANCIAL PLAN

128