2017 Finance Annual Report

CITY OF SURREY OVERVIEWS CITY MANAGER'S DEPARTMENT

The City Manager’s Department provides advice and recommendations to City Council-related policies and emerging issues. The department assists in guiding the work of other City departments, thus ensuring a coordinated and balanced implementation of Council policy. The City Manager’s office provides effective financial management by monitoring the annual budget and the five-year Financial Plan and has the responsibility for the following operational divisions:

PUBLIC SAFETY The Public Safety Office is responsible for developing, implementing, monitoring and measuring the impact of the Public Safety Strategy and providing leadership of RCMP Support Services and Public Safety Operations, including bylaw enforcement, animal control, licensing and corporate security. Public Safety brings city resources together with its partners to deliver programs and services that promote and ensure safety and wellbeing for citizens.

STRATEGIC INITIATIVES & CORPORATE REPORTING The Strategic Initiatives & Corporate Reporting function in the City Manager’s Department provides coordination of key initiatives that span across multiple departments, including the “Surrey Excels” program. These strategic initiatives will evolve as Council’s priorities emerge and are addressed. This function also ensures consistency and high standards of corporate reporting, including regular reports to Council as well as periodic reports on organizational performance.

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• Partnered with Fraser Health Authority to deliver a series of eight training sessions for the community to support naloxone interventions in the case of overdoses, and supported several dialogues on the opioid crisis led by Sources Community Resource Society and the Vulnerable Women and Girls Group. • Completed the Surrey Excels Tier 1 (city-wide) Strategy Map through an intensive process involving senior management and staff groups from across all departments. Surrey Excels is a strategic management tool that provides a structure for aligning the City’s goals, objectives and strategies, and which includes a set of measures and targets to gauge our progress. • Set up a Corporate Grants Team to share resources and information across departments with the goal of increasing the City’s success in attracting grant funding from a variety of sources and increasing revenues to support City initiatives.

• Continued enhancing our integrated service model by increasing the capacity of Surrey Mobility and Resilience Team (SMART) to support vulnerable persons, conducted an evaluation of the project and finalized the funding proposal for the Integrated Services Network in partnership with the Province. • Worked with property owners to bring into compliance 141 abandoned and nuisance properties. • Expanded the Community Patrol Initiative beyond the Newton core, focusing on responding to community concerns through community engagement. • In partnership with the Planning & Development Department, successfully advocated for 150 rapid response transition workforce housing and 250 new supportive modular housing units in Surrey. • Worked with the Engineering Department and the Planning & Development Department to advance the Nexus program, which expedites development projects that are of strategic significance and which advance the City’s goals.

• Completed consultation with diverse communities as part of the implementation of the Public Safety Strategy. • Implemented 10 new initiatives as part of the Public Safety Strategy for the City (e.g. Surrey Outreach Team, Gang Exiting Pilot and the Clayton Heights Activity Team). • Completed six public safety roll-out events across the City with 37 partners in order to raise awareness about the strategy and encourage participation by community members. • Developed a new model, the Surrey Outreach Team, for supporting vulnerable persons and responding to community concerns in the 135A Street area through a partnership model that responds to issues in the area and transitions people from the street to housing and other supports. The Surrey Outreach Team was awarded the Surrey Board of Trade “Team of the Year” Award in 2017. • Completed research and development of a best practices model to support legalization of cannabis in municipalities.

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