2018 Annual Financial Report

CITY OF SURREY OVERVIEWS CORPORATE SERVICES DEPARTMENT

The Corporate Services Department delivers high quality and efficient services to our customers through a spirit of innovation and team collaboration. The department consists of key areas of our organization that support the overall core deliverables of the City including:

BYLAW ENFORCEMENT, COMPLIANCE & LICENSING The Bylaw Enforcement, Compliance & Licensing Division is responsible for the enforcement of the City's regulatory bylaws, the issuance of business licenses, animal control functions, operation of the Surrey Animal Resource Centre and parking enforcement. With focus on a proactive approach, enforcement staff focus on working with property owners to gain compliance for safety, maintenance, beautification and livability issues within the community. Bylaw Enforcement, Compliance & Licensing is also responsible for the City’s corporate security services, which are in part delivered by contractors at City sites. HUMAN RESOURCES Human Resources (HR) provides a broad range of services and programs to both internal and external clients, including labour and employee relations; recruitment and retention; performance coaching; employment services; compensation and benefits; occupational health and safety, diversity; wellness; training and development; organizational change support; and managing the Human Resources Information Systems (HRIS).

INFORMATION TECHNOLOGY Information Technology (IT) is a strategic partner across all City business units to provide modern, innovative, secure and reliable technology solutions by streamlining internal operations and processes; and leveraging technology to deliver improved services for citizens. LEGAL SERVICES Legal Services is responsible for providing legal services to City Council and all of the City’s departments. The City’s solicitors serve as court counsel, provide legal advice associated with the business of the City. LEGISLATIVE SERVICES Legislative Services is responsible for ensuring the City conducts business in accordance with all levels of government legislation. It is also responsible for carrying out the statutory responsibilities of the Corporate Officer as legislated under the Community Charter and providing direct services to City Council, City departments and the public. Administrative support is given to Council and to the various committees and boards on which Council members sit. Legislative Services also coordinates and conducts the municipal elections every four years to elect the City’s Mayor and Council.

2 0 1 8 A C C O M P L I S H M E N T S

• Submitted a successful joint proposal, in collaboration with the City of Vancouver, for the $50 million prize category for Infrastructure Canada’s Smart Cities Challenge resulting in the joint Smart Mobility Corridor proposal being shortlisted. • Securely shredded and recycled 140,994 pounds of paper, with the following environmental benefits: 1,183 trees preserved, 352 cubic yards of landfill space conserved, 1,932,421 gallons of water saved, 102,081 pounds of CO2 emissions avoided, and 159,325 KWH of electricity saved. • Assisted Planning & Development to secure, maintain and increase protection of 15 heritage properties. • Increased the City’s security of its data and critical infrastructure by investing in advanced cyber security technologies and best practices.

• Provided legal advice and support of Public Safety/ BC Housing initiative to provide alternative housing to 135A Street encampment.

• Reunited 697 animals with their owners and assisted in finding new homes for 528 more animals at the Surrey Animal Resource Centre. • Continued to modernize the City’s digital services through the MySurrey portal which allows customers to access popular online services from one location. • Optimized the City’s corporate intranet so that staff can easily find the information they need to better serve the citizens of Surrey. • Implemented a Fit for Duty Corporate Practice as part of a City-wide Cannabis Legalization Strategy. • Facilitated 2,514 disputed parking tickets using the Bylaw Adjudication process rather than residents disputing in court.

• Implemented a Peafowl Relocation Action Plan for the Sullivan Heights neighbourhood.

• Assisted the Community Enforcement Team in having 22 abandoned properties demolished. • Was awarded 2018 BC’s Top Employer and 2018 Canada’s Top Employer for Young People. • Successfully delivered privacy training to 152 staff across the organization. • Rolled out 29 cultural events supporting staff diversity education and awareness.

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