2018 Annual Financial Report

PERFORMANCE MEASURES

CORPORATE SERVICES

Actual Budget 2018 2018 2019 2020 2021 2022 2023

Performance Measures (SustainabilityTheme)

Division

% of Voluntary Compliance gained (Public Safety)

80% 80% 80% 80% 80% 80% 80%

BYLAW ENFORCEMENT, COMPLIANCE & LICENCISING

% of Security Risk Assessments completed at all sites (Public Safety)

n/a*

n/a*

80% 90% 100% 100% 100%

# of automated Human Resources processes (Economic Prosperity)

7

6

6

6

6

6

6

HUMAN RESOURCES INFORMATION SYSTEMS

# of paper reducing initiatives Ecosystems)

7

5

6

6

6

6

6

% of transactions completed by citizens using City online services (Infrastructure)

INFORMATION TECHNOLOGY

51% 46% 51% 53%

55% 60% 65%

0

0

0

0

0

0

0

% increase in grievances (Inclusion)

LABOUR RELATIONS & TOTAL COMPENSATION

# of staff with perfect attendance (Economic Prosperity)

530

525

530

535

540

545

550

$160,850 $170,000 $120,000 $125,000 $130,000 $135,000 $140,000

Prosecution fine revenue (Public Safety)

LEGAL SERVICES

99% 97% 97% 96% 96% 96% 97%

Voluntary compliance goals Infrastructure)

% of Freedom of Information Requests processed and completed within requested due date (Inclusion) % of Council meeting results and video available the day following a Council meeting (Inclusion) Incidence frequency rate of lost time claims per 100 person a year (Health & Wellness)

95% 95% 95%

95% 95% 95% 95%

LEGISLATIVE SERVICES

100% 100% 100% 100% 100% 100% 100%

2.9

3.7

3.6

3.5

3.4

3.3

3.2

OCCUPATIONAL HEALTH & SAFETY

# of diversity events held per year (Education & Culture)

10

10

10

10

10

10

10

Average # of days to fill a position vacancy - Exempt (Economic Prosperity)

82

82

81

80

79

78

77

Average # of days to fill a position vacancy - CUPE (Economic Prosperity)

RECRUITMENT

91

56

75

74

73

72

71

# of probationary reports completed on time (Economic Prosperity)

75% 90% 90% 90% 90% 90% 90%

* New measure for 2019

29