2018 Annual Financial Report

PERFORMANCE MEASURES

ENGINEERING

Actual Budget 2018 2018 2019 2020 2021 2022 2023

Performance Measures (SustainabilityTheme)

Division

Length of Drainage Mains Renewed or Replaced (Infrastructure)

3,183

2,000

2,000 2,000 2,000 2,000

2,000

DRAINAGE UTILITY

Number of Soil Site Inspections (Infrastructure)

210

220

240

260

300

300

300

% of projects completed within typical seven- month processing time from Project Scoping submission to Servicing Agreement issuance (Economic Prosperity and Livelihoods)

LAND DEVELOPMENT

45% n/a*

50% 55% 60% 65% 65%

Reduce preventable employee injuries by 90% over 5 years (Health & Wellness)

OPERATIONS

48% 60% 70% 80% 90% 90% 90%

Pay Station reliability—% of time machines operating properly (Infrastructure) Total # of managed parking spaces—time/ user restricted and pay parking (Infrastructure) Expenses as a % of lease/rental revenues (Infrastructure) % of sewer mains video inspected (Built Environment/ Infrastructure) % of sewer manholes inspected (Built Environments/Infrastructure) % reduction in illegal dumping cleanup costs (Built Environments) Rethink Waste total # of residences to date (Environmental) % decrease of landfill waste tonnage/ household (Environmental/Socio-Cultural) Solid waste diversion rate from disposal (Ecosystems) Ratio of hours in service to total hours since operating commenced (Built Environment) Total # of marked pedestrian crossings (Public Safety) Streetlight energy savings - LED replacement program (KWh) (Built Environments) Safer Schools Education and Improvement Program (total #) (Education & Cultural) Total # of kilometers of cycling routes (on-street and off-street) (Built Environments) % of single family homes on water meters (Built Environments) Average winter residential water consumption (litres per capita per day) (Built Environments) Connected Floor Area (Built Environment)

94% 93% 94% 95% 96% 96% 96%

PARKING AUTHORITY UTILITY

2,156

2,245

2,260 2,260 2,260 2,260

2,260

REALTY SERVICES

44% 45% 45% 45% 45% 45% 45%

53.2% 56.1% 59.6% 63.1% 63.6% 67.1% 70.6%

SEWER UTILITY

16.2% 19.5% 22.5% 25.5% 28.5% 31.5% 34.5%

41% 40% 455

48% 50% 50% 50%

105,000 105,380 106,000 107,000 108,00 109,000 110,000

SOLID WASTE UTILITY

3.5% 3% 3% 3% 3% 3% 3%

70% 72% 74% 76% 78% 80% 80%

255,170 255,000 255,170 267,349 432,057 713,836 755,550

SURREY CITY ENERGY UTILITY

100% 100% 100% 100% 100% 100% 100%

1,070

1,070

1,110

1,150

1,180

1,210

1,240

1.74**

2.36

2.90

4.06

5.22

5.84

5.84

TRANSPORTATION (ROADS & TRAFFIC SAFETY UTILITY)

35

36

39

42

45

48

51

555***

560

570

580

590

600

610

74% 74% 75% 76% 77% 78% 79%

WATER UTILITY

246

261

259

257

255

253

251

* New measure for 2018 ** 2018 Actual measure is lower than 2017 due to a change in when the energy savings are calculated *** 2018 Actual measure is lower than 2017 due to database corrections and updates

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