2018 Annual Financial Report

PERFORMANCE MEASURES

SURREY PUBLIC LIBRARY

Actual Budget 2018 2018 2019 2020 2021 2022 2023

Performance Measures (SustainabilityTheme) # of visits made to library locations and library website (Inclusion/Health & Wellness) # of transactions completed using the Library’s materials collection (Education & Culture) # of enrolments in Summer Reading Club and other literacy programs (Education & Culture)

Division

5.60M 4.80M 5.40M 5.60M 5.75M 5.90M 6.00M

4.72M 4.60M 4.65M 4.70M 4.70M 4.74M 4.78M

PUBLIC SERVICES

183,079 165,000 178,000 191,000 196,000 202,000 208,000

# of online access points available on library premises (Inclusion)

241

244

244

280

284

288

292

ADMINISTRATIVE SERVICES

% of new customers signed up on email notification (Ecosystems)

68% 65% 70% 73% 75% 78% 80%

37