City of Surrey's 2024-2028 Financial Plan

DEPARTMENTAL OVERVIEW CORPORATE SERVICES

MISSION STATEMENT To deliver high quality and efficient services to our customers through a spirit of innovation and team collaboration. KEY PROGRAMS AND SERVICES Corporate Services consists of key areas of our organization that support the overall core deliverables of the City including Human Resources, Information Technology, Bylaw Services, Legislative Services, City Police Support Service, Civic Facilities, and Marketing & Communications.

INFORMATION TECHNOLOGY Information Technology (“IT”) is a strategic partner across all City business units to provide modern, innovative, secure and reliable technology solutions for the purpose of: • Enhancing the efficiency and effectiveness of all City staff by streamlining internal operations and processes; and • Leveraging technology to deliver improved services for citizens and businesses, and provide a high quality of life, now and in the future. The division’s decisions reflect existing and future plans that align with the strategic objectives of the City, utilizing industry best practices in enterprise architecture principles, sustainability, and sound project and financial management.

HUMAN RESOURCES Human Resources (“HR”) provides a broad range of services and programs to both internal and external clients, including labour and employee relations; recruitment and retention; performance coaching; employment services; compensation and benefits; occupational health and safety; diversity; wellness; learning and development; organizational change support; employee communications, engagement and recognition; and managing the Human Resources Information Systems (“HRIS”). HR administers programs for City staff and supports open communication and respectful workplace relationships throughout the City. HR staff partner with other departments to foster a safe, desirable and engaging workplace that enables the City to attract the best, develop and retain our people. CIVIC FACILITIES Civic Facilities handles the renovations, repairs and maintenance of existing buildings including preventative maintenance, energy management and upgrades to mechanical systems and programs.

City of Surrey | 2024—2028 Financial Plan | General Operating Fund | Corporate Services

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