City of Surrey's 2024-2028 Financial Plan

PARKS, RECREATION & CULTURE

2023 ACCOMPLISHMENTS

INCLUSION

• The Surrey Youth Leadership Council (“SLYC”) developed a report from the feedback they received at the 2022 annual Youth Speak-Up Forum. SLYC was able to present these findings at council on September 25th, 2023. In addition, SLYC collected youth input at the 2023 Youth Speak-Up Forum on the topics of; Activating Newton, Surrey’s Social Action Plan and, Youth Shaping Tomorrow’s City; • The City of Surrey’s Age Friendly for Seniors Strategy was drafted in 2023 which involved consultation of both the public and both internal/external partners. Formal adoption will occur in early 2024; and

• The City of Surrey’s Accessibility Plan was drafted in 2023 and will undergo

community consultation prior to formal adoption in early 2024.

Child playing on the accessible equipment at Unwin Park

ECONOMIC PROSPERITY & LIVELIHOODS

• In 2023, Recreation Services launched two online surveys with approximately 2,000 total respondents to improve the program registration process. In collaboration with the IT and Digital Communications teams, the division successfully implemented three improvements using the survey results: a simplified login on surrey.ca’s home page; a virtual waiting room to provide a fair and reliable user experience and staggered registration to help stabilize high online volumes.

City of Surrey | 2024—2028 Financial Plan | General Operating Fund | Parks, Recreation & Culture

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