City of Surrey's 2024-2028 Financial Plan

PLANNING & DEVELOPMENT

EDUCATION & CULTURE

• Completed the construction of the South Surrey Indigenous Carving Centre; Promoted application acceptance success through early application parameters; Developed and implemented communication campaigns, based on common application deficiencies, improving and leveraging online resources available for citizens; • Performed a review of commonly used forms and checklists, seeking to improve the usability of the forms and to foster a complete submission; • •

• Identified the services that Planning & Development offers in order to clearly articulate and communicate our core services, regulatory role, and our responsibility to facilitate the development of a shared staff culture and alignment with industry and stakeholder expectations; and Prioritized Surrey School District Building Permit applications to meet the increased student enrolment demands within the City. •

FUTURE INITIATIVES, GOALS & OBJECTIVES

INCLUSION

• Continue to deploy quarterly client satisfaction surveys to monitor client experience and identify improvements opportunities; • Continue to work with BC Housing to

• Expand the Guaranteed Permitting Timelines to new application processes, including Plumbing Permits, Electrical Permits and Building Permits for renovations/ additions, townhouses, low-rise and high-rise apartments, and Rezoning with plan amendments; • Establishment of incremental performance measures, at key milestones in the approval process, to provide additional insights to stalled projects and seeking to reduce the overall application time; and • Continue to support the implementation of the online permit portal, providing new and enhanced online permitting abilities across multiple permit types.

prioritize and help plan projects throughout the year, including shelters, supportive housing, and affordable housing projects;

• Establish guidelines to prioritize applications through the City’s various permitting processes (for example, not -for-profit rental, education, health care, et cetera); • Investigate policies to promote project completion, lowering idle, undeveloped land;

City of Surrey | 2024—2028 Financial Plan | General Operating Fund | Planning & Development

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