City of Surrey's 2024-2028 Financial Plan

SURREY PUBLIC LIBRARY

PERFORMANCE MEASURES The following table identifies key performance measures that will help the Libraries track progress and monitor towards building a sustainable Surrey.

Targets

Performance Measures (Sustainability Theme)

Actual 2023

Targets 2023

Division

2024

2025

2026

2027

2028

# of visits made to library locations and library website (in millions) (Inclusion/Health & Wellness) # of transactions completed using the Library’s materials collection (in millions) (Education & Culture) # of enrolments in Summer Reading Club and participation in other literacy programs (Education & Culture)

5.14

4.19

5.48

5.69

5.88

6.07

6.26

Public Services

4.78

5.03

5.18

5.28

5.34

5.40

5.46

188,000

260,087

306,700 346,800 384,300 421,100 458,700

# of online access points available on library premises (Inclusion)

266

257

259

259

259

259

259

Administrative Services

% of new customers signed up on email notification (Ecosystems)

85%

89%

91%

93%

95%

97%

99%

*Budget figures from 2024 to 2028 have been revised to more accurately reflect current data and trends.

City of Surrey | 2024—2028 Financial Plan | General Operating Fund | Library

287