2024 Surrey Fire Service Annual Report

Overview J Surrey Fire Regional Dispatch

Centre provides emergency and non-emergency dispatch services to more than 50 communities

2025 Initiatives

across British Columbia representing 25% of the

province’s population in Metro Vancouver, Capital Regional District, Regional District of Nanaimo (RDN), Squamish Lillooet Regional District (SLRD), and the Columbia Shuswap Regional District (CSRD). Centre provides after-hours public works call-taking and dispatching to eleven municipalities in the Lower Mainland and CSRD. The centre also handles after-hours bylaws and public works calls for the City of Surrey. evolved, with our technology, team, and services specifically tailored to meet the needs of fire crews throughout the province. J Our operators are highly skilled and are well-equipped to address the requirements of our services, ranging from high call volume urban centres to rural volunteer departments. They consistently meet the National Fire Protection Association (NFPA) standards for emergency call processing year after year. J Surrey Fire Regional Dispatch J Since 1975, Fire Service dispatching services have

J Go live onto the Next Generation 9-1-1 ESInet to comply with the Canadian Radio-television andTelecommunications Commission (CRTC) requirements. J Begin the implementation of a new Computer Aided Dispatch (CAD) software to modernize our dispatch service and leverage new technologies. J Migrate our backup fire dispatch location to Firehall 10 to improve the access to and useability of the space. Target & Measures J Surrey Fire Regional Dispatch follows the NFPA standards for its performance measurements and targets: J 90% of events received on emergency lines shall be answered within 15 seconds, and 95% of events shall be answered within 20 seconds. J The 2022 NFPA 1225 standard dictates that emergency event processing for the highest prioritization level emergency events shall be completed within 60 seconds 90% of the time.

J Individual Operator call handling performance as a percentage compared to NFPA target.

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