2024 Surrey Fire Service Annual Report

Administration Support

Four full-time clerks serve as the support hub for clerical activity for all fire department divisions. The clerks also facilitate most public inquiries. Administrative Support Clerks serve as the front-line communicators, managing various inquiries from both the public and internal staff. Administrative Support Clerks provide public assistance at the front counter, by phone and email to allow for direct communication with Surrey residents and businesses when helping with various requirements such as:

The Support division also assists with the distribution and compilation of Memos and Operational Guidelines from Administration to Fire Service staff. Through the Support staff’s maintenance of personnel databases, the department is able to achieve efficient onboarding/offboarding practices and help with the recognition of certain milestones for each employee. Other duties include the ordering and distribution of stationary items to fire halls, and assistance with community volunteer engagement in the Surrey Emergency program. J Year 2024: 8,936 - emails and correspondence processed by Support Clerks in support of public and administration enquiries Financial Account Clerks process invoices for fire safety-related bylaw infractions, which assists the Fire Prevention’s Division’s overall mandate to improve Fire Safety compliance rates in the city. Financial Account Clerks assist with accounting duties including: J Timely processing of payments for supplies and services purchased, and

J Fire Safety Plans

J Occupant Load

J Burning Permits

J Record Search; and

J Regulatory compliance assistance.

6,562 invoices accurately and timely processed in 2024, resulted in less than 2% (86 invoices) being credited/ reversed, due to the consistent execution of best practice

J Invoicing for bylaw infraction fees or service fees.

Clerical Efforts in Support of Increasing Fire Safety Compliance

2023

2024

Disputes Credited

148

86

Number of Invoices billed

7,788

6,562

Percentage of Invoices Reversed Resulting in Credits

1.9% 1.3%

54 CITY OF SURREY