2026 - 2030 Surrey Financial Plan

CORPORATE SERVICES

PERFORMANCE MEASURES The following table identifies key performance measures that will assist the Corporate Services department in tracking its progress and monitoring its contribution to building a sustainable Surrey.

Performance Measures (Sustainability Theme)

Targets

Actual 2025

Targets 2025

Division

2026

2027

2028

2029

2030

Expenses as a % of lease/rental revenues (Infrastructure)

Real Estate Services

32%

31%

32%

32%

32%

32%

32%

% of eligible transactions completed by citizens using City online services (Infrastructure)

Information Technology

74%

69%

74%

74%

75%

75%

76%

Average # of days to fill a position vacancy - Exempt Incidence frequency rate of lost time claims per 100 persons a year (Health & Wellness)

3.8

4.0

4.0

4.0

4.0

4.0

4.0

Human Resources

64

79

78

77

77

77

75

(Economic Prosperity)

Average # of days to fill a position vacancy - CUPE

63

73

72

71

71

71

70

(Economic Prosperity)

City of Surrey | 2026—2030 Financial Plan | General Operating Fund | Corporate Services

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