2026 - 2030 Surrey Financial Plan

CORPORATE SERVICES

Performance Measures (Sustainability Theme) # of service requests submitted (Infrastructure) # of after hours calls (Infrastructure) # of unscheduled facility closures (Infrastructure)

Targets

Actual 2025

Targets 2025

Division

2026 2027 2028 2029 2030

11,136

10,000

10,000 10,000 10,000 10,000 10,000

Civic Facilities

418

300

300

300

300

300

300

0

2

2

2

2

2

2

% of FOI requests received where the requester was directed to the City’s website for the

65%

60%

75%

75%

75%

80%

80%

information (Inclusion)

Legislative Services

Number of pages received in the mailroom from Canada Post and scanned to digital format (Ecosystem)

9,049

9,000

11,000 11,200 11,300 11,400 11,500

% of website sessions with active user engagement on surrey.ca (Infrastructure)

Communications & Engagement

70%

65%

65%

65%

65%

65%

65%

City of Surrey | 2026—2030 Financial Plan | General Operating Fund | Corporate Services

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