Annual Financial Report 2017

CITY OF SURREY OVERVIEWS CORPORATE SERVICES DEPARTMENT

The Corporate Services Department delivers high quality and efficient services to our customers through a spirit of innovation and team collaboration. The department consists of key areas of our organization that support the overall core deliverables of the City including:

HUMAN RESOURCES Human Resources (HR) provides a broad range of services and programs to both internal and external clients, including labour and employee relations; recruitment and retention; performance coaching; employment services; compensation and benefits; occupational health and safety, diversity; wellness; training and development; organizational change support; and managing the Human Resources Information Systems (HRIS). INFORMATION TECHNOLOGY Information Technology (IT) is a strategic partner across all City business units to provide modern, innovative, secure and reliable technology solutions for the purpose of enhancing the efficiency and effectiveness of all City staff by streamlining internal operations and processes; and leveraging technology to deliver improved services for citizens. IT’s services include consulting, business technology research, analysis, design, development, and infrastructure services.

LEGAL SERVICES The Legal Services Division provides legal services to City Council and all of the City’s Departments. City solicitors serve as court counsel, provide legal advice and render legal opinions on a wide variety of matters along with drafting and reviewing all forms of legal and legislative documentation associated with the business of the City. LEGISLATIVE SERVICES The Legislative Services Division carries out the statutory responsibilities of the Corporate Officer as legislated under the Community Charter. The Division provides services to City Council, City Departments and the public; is responsible for ensuring City business is undertaken in accordance with all levels of government legislation; and manages the City’s compliance with the Freedom of Information and Protection of Privacy (FIPPA) legislation which includes the Corporate Records program, privacy training, impact assessments, and responding to requests for information under FIPPA.

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• Expanded MySurrey Portal, which allows customers to access popular Surrey online services anywhere, anytime and from any device. New services include a parking ticket dispute process, waste cart exchange service, invoice payment service, and the ability to pay with Interact Online. • Introduced several new services including electronic seals and e-signatures, that have increased staff productivity and efficiency, streamlined business processes, increased security, removed printed paper, eliminated delivery costs, and positively transformed customer experience. • Continued to work with Planning & Development to terminate the majority of land use contracts with over 298 Land Use Contract Termination Bylaws being adopted by Council in 2017.

• Continued to provide oversight and leadership in support of positioning the City as a progressive, fibre connected community, making it attractive to wired and mobile-enabled City employees, businesses, residents and visitors. • Delivered a comprehensive month-long cyber safety awareness campaign to educate citizens and businesses as part of the City’s Public Safety Strategy. • Recouped more than $100,000 in bylaw fine revenue through stringent prosecutions, double the total for 2016. • Created foundation funding and governance structure between the City of Surrey and Simon Fraser University, through Innovation Boulevard Corporate and Innovation Boulevard Society, to enable and support biopharmaceutical and health tech companies as BC’s first Health Tech Accelerator. • Delivered city-wide staff training on fundamental City policies (City Essentials).

• Awarded 2017 BC’s Top Employer and 2017 Canada’s Top Employer for Young People. • Securely shredded and recycled 28,181

pounds of paper, with the following environmental benefits: 236 trees

preserved, 70 cubic yards of landfill space conserved, 386 gallons of water saved, and 31,845 KWH of electricity saved. • Successfully led recruitment of several key senior leadership positions. • Created staff awareness and understanding on 29 diversity and inclusion events. • Delivered the Smart Surrey Broadband Strategy to help the City keep pace and stay competitive with increasing broadband (high-speed internet) demands.

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