Annual Report 2014

Performance measures

Finance & Technology

Budget 2015

Budget 2016

Budget 2017

Budget 2018

Budget 2019

Division

Performance Measures

2014

Financial Services

3 [Budget 3]

3

3

3

3

3

# of quarterly reports submitted to Council

76,140  a [Budget 74,235]

77,663

79,216 80,800 82,416 84,065

# of invoices paid by Accounts Payable

4,498  b [Budget 3,825]

# of invoices created by Accounts Receivable

4,588

4,680

4,773

4,869

4,966

Financial Processing

# of electronic invoices received by Accounts Payable

9895

10038

10184

10331

10481

10633

70% c [Budget 70%]

80% 90% 100% 100% 100%

% of staff receiving electronic pay stubs

50% [Budget 53%]

54% 55% 56% 56% 56%

% of Homeowner Grants claimed online

Information Technology

Core Business Technology Services availability

99.8% 99.9% 99.9% 99.9% 99.9% 99.9%

136  d [Budget 159.8]

Average # of days non‑litigated liability claim open

Risk Management

100

95

90

85

80

100% [Budget 80%]

% of scheduled audits completed as per Corporate Audit Plan

80% 80% 80% 80% 90%

Internal Audit

100% [Budget 80%]

% of completed audit reports that result in recommendation for change

90% 90% 90% 90% 90%

a  Accounts payable invoices processed are variable due to timing of receiving invoices as well as the variation of capital projects year over year. b  Accounts receivable invoices created are variable due to variation in cost sharing agreements and activity levels in various City departments. c  Increase due to RCMP department now receiving electronic paystubs. d  Less than budgeted due to less claims than prior years which allowed staff to investigate faster and close sooner. Due to the variable nature of claims, future targets have not been revised.

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