COS Financial Plan 2018 - 2022

DEPARTMENTAL OVERVIEW CORPORATE SERVICES

MISSION STATEMENT To deliver high quality and efficient services to our customers through a spirit of innovation and team collaboration.

KEY PROGRAMS AND SERVICES Corporate Services consists of key areas of our organization that support the overall core deliverables of the City including Human Resources, Information Technology, Legal Services and Legislative Services.

INFORMATION TECHNOLOGY Information Technology (IT) is a strategic partner across all City business units to provide modern, innovative, secure and reliable technology solutions for the purpose of:  Enhancing the efficiency and effectiveness of all City staff by streamlining internal operations and processes; and  Leveraging technology to deliver improved services for citizens and businesses, and provide a high quality of life, now and in the future. The division’s decisions reflect existing and future plans that align with the strategic objectives of the City, utilizing industry best practices in enterprise architecture principles, sustainability, and sound project and financial management. IT’s services include consulting, business technology research, analysis, design, development, and infrastructure services.

HUMAN RESOURCES Human Resources (HR) provides a broad range of services and programs to both internal and external clients, including labour and employee relations; recruitment and retention; performance coaching; employment services; compensation and benefits; occupational health and safety, diversity; wellness; training and development; organizational change support; and managing the Human Resources Information Systems (HRIS). HR administers programs for City staff (exempt, CUPE, firefighters, volunteers, volunteer firefighters and retirees) and supports open communication and respectful workplace relationships throughout the City. Human Resources staff also partner with other City departments to attract, retain and motivate a qualified and diverse workforce.

the future lives here.

2018-2022 Financial Plan

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