City of Surrey 2016 Annual Report

PERFORMANCE MEASURES

FINANCE & TECHNOLOGY

Actual Budget 2016 2016 2017 2018 2019 2020 2021

Performance Measures (SustainabilityTheme)

Division

FINANCIAL REPORTING

# of quarterly reports submitted to Council (Infrastructure)

3

3

3

3

3

3

3

# of invoices processed by Accounts Payable 1 (Infrastructure)

82,259 79,324 83,904 85,582 87,294 89,040 90,821

# of invoices created by Accounts Receivable 2 (Infrastructure)

7,725

6,742

7,980

8,037

8,198

8,362

8,529

FINANCIAL PROCESSING

# of electronic invoices received by Accounts Payable (Infrastructure)

41,459 26,786 42,288 43,134 43,997 44,877 45,774

% of staff receiving electronic pay stubs (Infrastructure)

100% 100% 100% 100% 100% 100% 100%

% of Homeowner Grants claimed online (Infrastructure)

70% 66% 70% 70% 70% 70% 70%

INFORMATION TECHNOLOGY

59% 61% 61% 62% 62% 62% 62%

First Tier Resolution (Infrastructure)

Average # of days a non- litigated claim is open (Infrastructure)

163

100

95

90

85

80

75

RISK MANAGEMENT

Total Cost of Risk per Capita (Economic Prosperity)

$3.72

$3.72

$3.70

$3.68

$3.66

$3.65

$3.63

% of scheduled audits completed as per Corporate Audit Plan (Infrastructure)

93% 85% 85% 85% 85% 90% 90%

INTERNAL AUDIT

% of completed audit reports that result in recommendation for change (Infrastructure)

93% 90% 90% 90% 90% 90% 90%

1 Accounts payable invoices processed are variable due to timing of receiving invoices as well as the variation of capital projects year over year. 2 Accounts receivable invoices created are variable due to variation in cost sharing agreements and activity levels in various City departments.

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