City of Surrey 2016 Annual Report

PERFORMANCE MEASURES

SURREY PUBLIC LIBRARY

Actual

Budget

Performance Measures (Sustainability Pillar) # of transactions completed using the Library’s materials collection (Inclusion/Health & Wellness) # of enrolments in Summer Reading Club and other literacy programs (Education & Culture) # of transactions completed using the Library’s materials collection (Education & Culture)

Division

2016 2016 2017 1

2018 2019 2020 2021

4.17 M 4.19 M 4.16 M 4.20 M 4.22 M 4.24 M 4.26 M

127.718 K 120 K

139 K 151 K 165 K 180 K 196 K

PUBLIC SERVICES

4.78M 4.9M 5M 5.05M 5.10M 5.15M 5.20M

# of online access points available on library premises (Inclusion)

234

234

236

238

240

242

245

ADMINISTRATIVE SERVICES

% of new customers signed up on email notification (Ecosystems)

61.4% 62% 63% 64% 66% 68% 70%

1 Budget figures from 2017 to 2021 have been revised to more accurately reflect current data and trends.

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