City of Surrey 2017 - 2021 Financial Plan

Finance &Technology

INTERNAL AUDIT Internal Audit is responsible for reviewing business processes, policies and procedures for efficiency, control and compliance. It also investigates internal and external breaches of control, conducts specialized projects, investigates breaches related to the City’s Code of Conduct Bylaw, provides commodity tax services to the City and develops the annual Corporate Audit Plan. RISK MANAGEMENT Risk Management provides service and expertise in risk management, insurance, claims, litigation and loss control. By incorporating effective Risk Management practices, the City is able to identify, manage and reduce the overall cost of risk.

INFORMATION TECHNOLOGY (IT) Information Technology (“IT”) enables internal and external customers with innovative technology, information, applications, architecture, and business consultation, to maximize effectiveness from the City’s investment in information technology. Business technology services are provided as a catalyst for innovative business process improvements that assist in ensuring the effective and efficient delivery of high quality services by the City’s Departments to the citizens of Surrey and those that do business with the City. IT provides consulting, business technology research, analysis, development, maintenance and the customer service required to deliver business services efficiently and effectively.

2016 ACCOMPLISHMENTS

INCLUSION

 Provided superior customer service and expert advice to internal and external customers along with assistance and financial advice to Surrey associations and non-profit organizations; and

 Continued to promote webinar meetings allowing easier access for all participants of meetings.

BUILT ENVIRONMENT & NEIGHBOURHOODS

 Successfully transitioned to a new Collection Agency to ensure efficient revenue collection and the reduction of bad debts;  Established and tracked Accounts Receivable Key Performance Indicators to better focus collection efforts;

 Performed identification and due diligence procedures to decrease the City’s historical deposit liabilities;  Corporate Procurement revamped the Purchasing and Payment Manual, incorporating changes to reflect our

Financial Management System (“FMS”) and process changes;

2017-2021 FINANCIAL PLAN

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