City of Surrey 2017 - 2021 Financial Plan

Finance &Technology

PERFORMANCE MEASURES The following table identifies key performance measures that will assist the Finance & Technology Department in tracking its progress and monitoring its contribution to building a sustainable Surrey.

Budget

Performance Measures (Sustainability Theme)

Actual 2016

Budget 2016

Division

2017 2018

2019

2020

2021

# of quarterly reports submitted to Council (Infrastructure)

Financial Reporting

3

3

3

3

3

3

3

# of invoices processed by Accounts Payable 1 (Infrastructure) # of invoices created by Accounts Receivable 2 (Infrastructure)

82,259

79,324 83,904 85,582 87,294 89,040 90,821

7,725

6,742 7,980 8,037 8,198

8,362

8,529

# of electronic invoices received by Accounts Payable ( (Infrastructure) % of staff receiving electronic pay stubs (Infrastructure)

Financial Processing

41,459 26,786 42,288 43,134 43,997 44,877 45,774

100%

100%

100%

100%

100%

100% 100%

% of Homeowner Grants claimed online ((Infrastructure)

70%

66%

70%

70%

70%

70%

70%

Information Technology

First Tier Resolution (Infrastructure)

59%

61%

61%

62%

62%

62%

62%

1 Accounts payable invoices processed are variable due to timing of receiving invoices as well as the variation of capital projects year over year. 2 Accounts receivable invoices created are variable due to variation in cost sharing agreements and activity levels in various City departments.

2017-2021 FINANCIAL PLAN

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