City of Surrey 2017 - 2021 Financial Plan

Human Resources

COMMUNICATIONS Our Employee Communications Program is aimed at engaging employees by informing, involving and inspiring them to support and achieve our organizational priorities, goals and initiatives. Communications also oversees content on the City’s intranet, including governance.

ORGANIZATIONAL DEVELOPMENT Organizational Development’s responsibilities include the design, development and delivery of staff training, and the support of staff with planning and implementing ongoing organizational/ business changes.

2016 ACCOMPLISHMENTS

CORPORATE SUSTAINABILITY

 Anchored all developmental initiatives to a competency based learning model;  Expanded our organizational course offerings, ensuring skill development is aligned with excellent customer service;  Developed and launched new intranet

 Launched a new Occupational Health and Safety (“OHS”) Policy;  Conducted a Workplace OHS Responsibilities Survey;  Achieved an accident frequency rate 8% lower than the Local Government sector;  Awarded 2016 Canada’s Top Employer for Young People;  Recognized as a Metro Vancouver Dream Employer;  Successfully concluded the first cohort of the Emerging Leaders Program, a model in leadership development;

to drive employee engagement, streamline communications and promote collaboration within the workplace;

 Completed a major upgrade of Human Resource Information System (“HRIS”) to support future goals; and  Reached a 5 year collective bargaining agreement with CUPE 402.

2017-2021 FINANCIAL PLAN

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