City of Surrey 2019 Annual Financial Report

PERFORMANCE MEASURES

CORPORATE SERVICES

Actual Budget 2019 2019 2020 2021 2022 2023 2024

Performance Measures (SustainabilityTheme)

Division

% of Voluntary Compliance gained (Public Safety)

71% 80% 80% 80% 80% 80% 80%

BYLAW ENFORCEMENT, COMPLIANCE & LICENCISING

% of Security Risk Assessments completed at all sites (Public Safety)

90% 80% 90% 100% 100% 100% 100%

% of transactions completed by citizens using City online services (Infrastructure) Incidence frequency rate of lost time claims per 100 person a year (Health &Wellness)

INFORMATION TECHNOLOGY

58% 51% 53% 55%

58% 61% 65%

OCCUPATIONAL HEALTH & SAFETY

3.2

2.7

2.6

2.6

2.6

2.6

2.6

Average # of days to fill a position vacancy - Exempt (Economic Prosperity)

80

81

80

79

78

77

77

Average # of days to fill a position vacancy - CUPE (Economic Prosperity)

RECRUITMENT

72

75

74

73

72

71

71

# of staff with perfect attendance (Economic Prosperity)

540

530

535

540

545

550

550

LEGAL SERVICES

$228,175 $120,000 $125,000 $130,000 $135,000 $140,000 $145,000

Prosecution fine revenue (Public Safety)

% of FOI requests received where the requester was directed to the City’s website for the information. (Inclusion)

10%*

*

12%

14% 16% 18% 20%

LEGISLATIVE SERVICES

# of pages received from Canada Post scanned to digital format (Inclusion)

4,494*

*

6,000

7,000

7,500

8,000

8,500

* new measures for 2020, there is no budgeted amount for 2019.

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