City of Surrey 2019 Annual Financial Report

PERFORMANCE MEASURES

FINANCE

Actual Budget 2019 2019 2020 2021 2022 2023 2024

Performance Measures (SustainabilityTheme)

Division

% of scheduled audits completed as per Corporate Audit Plan (Infrastructure)

100% 85% 85% 90% 90% 90% 90%

FINANCIAL REPORTING & COMPLIANCE

% of completed audit reports that result in recommendations for change (Infrastructure)

89% 90% 90% 90% 90% 90% 90%

# of quarterly reports submitted to Council (Infrastructure)

BUDGET

3

3

3

3

3

3

3

% of Homeowner Grants claimed online (Infrastructure)

76% 73% 78% 80% 82% 84% 85%

13,656

9,801

15,020 16,520 18,175 20,000 21,175

# of tax e-bills sent out (Infrastructure)

22,028 21,780 23,130 23,590 24,060 24,540 25,030

# of utility e-bills sent out (Ecosystems)

REVENUE SERVICES

# of invoices processed by Accounts Payable (Infrastructure)

88,173 94,631 89,936 91,735 93,570 95,441 97,350

# of electronic invoices received by Accounts Payable (Infrastructure)

51,421 49,766 52,449 53,498 54,568 55,659 56,772

PROCUREMENT SERVICES

# of departmental procurement training sessions conducted (Infrastructure)

4

4

4

4

4

4

4

RISK MANAGEMENT SERVICES

Total Cost of Risk per Capita (Economic Prosperity)

$2.56

$2.05

$3.00

$3.00

$2.80

$2.75

$2.70

# of invoices created by Accounts Receivable (Infrastructure)

13,901 12,631 14,179 14,463 14,752 15,047 15,348

TREASURY OPERATIONS

% of staff receiving electronic pay stubs (Infrastructure)

100% 100% 100% 100% 100% 100% 100%

31