City of Surrey 2019 Annual Financial Report

PERFORMANCE MEASURES

SURREY PUBLIC LIBRARY

Actual Budget 2019 2019 2020 2021 2022 2023 2024

Performance Measures (SustainabilityTheme) # of visits made to library locations and library website (Inclusion/Health &Wellness) # of transactions completed using the Library’s materials collection (Education & Culture) # of enrolments in Summer Reading Club and other literacy programs (Education & Culture)

Division

6.30M 5.40M 6.50M 6.60M 6.70M 6.80M 6.90M

4.61M 4.65M 4.60M 4.55M 4.50M 4.45M 4.40M

PUBLIC SERVICES

174,708 178,000 187,000 192,000 196,000 201,000 206,000

# of online access points available on library premises (Inclusion)

244

244

276

278

280

282

284

ADMINISTRATIVE SERVICES

% of new customers signed up on email notification (Ecosystems)

68% 70% 72% 73% 74% 75% 76%

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