City of Surrey 2020-2024 Financial Plan

CORPORATE SERVICES

EDUCATION & CULTURE

Developed a competency framework that has become the foundation of the City’s training and development activities; and • The City’s Emerging Leaders Program has received formal accreditation by Royal Roads University.

Surrey’s Great 8: Through best practices research and broad staff consultation, a set of 8 core competencies were identified that are critical to enabling organizational success. •

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HEALTH & WELLNESS

• Launched the Not Myself Campaign in partnership with CUPE 402. This workplace mental health initiative helps build greater awareness, reduce stigma and foster a safe and supportive culture.

INFRASTRUCTURE

• The City of Surrey and the City of Vancouver submitted a joint application to Infrastructure Canada’s Smart Cities Challenge and were selected as a top 5 finalist (in the “large cities” category). While both cities were unsuccessful at winning the competition overall, we have established tremendous partnership frameworks that can be leveraged in future opportunities. • Upgraded WIFI at 20 new locations across the City improving the WIFI experience that the public receives;

• Launched the MySurrey Account which provides access to many of the City’s online services using a single customer account. In 2019, more than 34,000 accounts were created; and • Expanded the City’s online services by delivering a new Single Family Building Permit Application, Traffic Camera Footage and Large Item Pickup service. 58% of all transactions were completed by citizens using City online services.

CORPORATE SUSTAINABILITY •

Optimized the City’s corporate intranet, by expanding content, improving search and enhancing the user experience so that staff can easily find the information they need to better serve the citizens of Surrey; • Successfully implemented continuous improvement training to approximately 150 staff and instituted process improvements within their respective business areas; and • There were 51,666 parking tickets written in 2019, a 14% decrease from 2018. Of these, 1,826 parking tickets were disputed through the Bylaw Adjudication process saving court time and City resources.

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