City of Surrey 2020-2024 Financial Plan

CORPORATE SERVICES

INFRASTRUCTURE

• Continue to support the Engineering Department in the BCUC inquiry into the regulation of district energy utilities; • Continue rollout of the Data Driven Decision Making (D3M) Program by provid- ing training and analytical abilities to assist more business areas in meeting City objectives through enhanced reporting and dashboarding; and • Continue to expand Surrey Online Services and the MySurrey Account across digital services.

CORPORATE SUSTAINABILITY • Implement a Council Code of Conduct and Ethics Commissioner Office; • Complete comprehensive Business Continuity and Disaster Recovery Plans to safeguard the City’s technology and information assets and ensure continued availability of essential IT services in the event of a critical incident; • Implement a complete and readily accessibly electronic library of all bylaws, including historical bylaws;

Streamline the Council Agenda process;

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• Harmonize the Bylaw Enforcement Notice and Adjudication and Parking Enforcement Process to ensure the program is consistent, service orientated and administered efficiently; and Reduce delinquent business licenses through process efficiencies and increased enforcement while reducing processing times for new business license applications. •

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