City of Surrey 2020-2024 Financial Plan

EXECUTIVE OVERVIEW STRATEGIC FRAMEWORK

STRATEGIC PLANNING AND THE 2020-2024 FINANCIAL PLAN

The City of Surrey has two key corporate level strategic frameworks: • Surrey Excels (primarily inward- focused); and • Sustainability Charter 2.0 (primarily outward or community-focused). The Surrey Excels strategic framework is based on a “balanced scorecard” approach that sets out the City’s internal strategic objectives, key measures and annual strategic initiatives. Surrey Excels provides a comprehensive picture of how City Council’s policies and priorities are delivered and measured through the work of staff in the various departments. Surrey Excels is organized into a “tier” structure, with the “Tier 1 Strategic Map” at the overall city-wide or corporate level, and a set of “Tier 2 Strategy Maps” prepared for each department. At each level, strategic objectives, key measures and annual strategic initiatives have been developed; with those at the Tier 2 level linked to the overall corporate level (Tier 1). Surrey Excels is intended as an “inward- facing” strategic framework, and it aligns strongly with the Sustainability Charter 2.0, which is the City’s key “community- facing” strategic document. Each of the annual strategic initiatives identified in Surrey Excels fits into one or more of the eight themes of the Sustainability Charter 2.0. Likewise, the key measures that are tracked as part of Surrey Excels can also be categorized into one or more of the Sustainability Charter 2.0 themes.

For the 2020-2024 Financial Plan, a set of corporate and departmental strategic initiatives and key measures have been drawn from the Tier 1 and Tier 2 Surrey Excels Strategy Maps, and have been organized and displayed according to the eight themes of the Sustainability Charter 2.0. These provide the strategic direction and priorities of the City, which are facilitated through the delivery of the 2020 -2024 Financial Plan and the annual budgets of the City.

10