City of Surrey 2020-2024 Financial Plan

FINANCE

PUBLIC SAFETY

ECOSYSTEMS • Implemented a hazard inspection process for public facilities; • Conducted threat analysis for facilities, staff and events with Corporate Security; • Added Fire Services Risk Register and updated Climate Adaptation Strategy Risk Register; and • Conducted 18 facility inspections and briefed Civic Facilities and Operations on results. • Provided risk management advice to the Coastal Flood Adaptation Strategy as a member of the advisory committee; • Provided a risk based framework and reporting structure for the Climate Adaptation Strategy; • Continued to work on improving E-Finance services such as e-billing; • Continued to implement digital processes to reduce time and paper in contract payment process; and • Completed the Request for Proposal process for merchant services and awarded a contract to a credit & debit card payment processor.

ECONOMIC PROSPERITY & LIVELIHOODS

• Initiated a cross departmental review to develop a City-wide strategy to evaluate and implement cost containment measures with a view to enhancing every Department’s ability to continue to deliver high quality services to citizens; • Continued to develop capital funding strategy to deliver community infrastructure while reducing debt; • Conducted an internal review of online banking permissions for electronic payments, with a goal of strengthening the controls governing the City's online payment process, to improve financial stewardship of City monies;

• Reviewed property and liability insurance contracts with insurance providers to obtain competitive rates and coverages; • Provided financial controls related guidance and support to continuous improvement projects completed in the year; • Provided financial analysis and advice on City initiatives; • Continued to promote efficiency in standardizing business processes; • Ensured that all financial transactions and reporting met appropriate statutory requirements;

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