City of Surrey 2020-2024 Financial Plan

FINANCE

PERFORMANCE MEASURES The following table identifies key performance measures that will assist the Finance Department in tracking its progress and monitoring its contribution to building a sustainable Surrey.

Budget 2020 2021 2022

Performance Measures (Sustainability Theme) % of scheduled audits completed as per Corporate Audit Plan (Infrastructure) % of completed audit reports that result in recommendations for change (Infrastructure) # of quarterly reports submitted to Council (Infrastructure) % of Homeowner Grants claimed online (Infrastructure) # of tax e-bills sent out (Ecosystems) # of utility e-bills sent out (Ecosystems) # of invoices processed by Accounts Payable (Infrastructure) # of electronic invoices received by Accounts Payable (Infrastructure) # of departmental procurement training sessions conducted (Infrastructure) Total cost of risk per capita (Economic Prosperity) # of invoices created by Accounts Receivable (Infrastructure)

Actual 2019

Budget 2019

Division

2023

2024

100%

85%

85%

95%

95%

95%

95%

Financial Reporting & Compliance

89%

90%

90%

90%

90%

90%

90%

Budget

3

3

3

3

3

3

3

76%

73%

78%

80%

82%

84%

85%

13,656 9,801 15,020 16,520 18,175 20,000 21,175

22,028 21,780 23,130 23,590 24,060 24,540 25,030

Property & Payment Services

88,173 94,631 89,936 91,735 93,570 95,441 97,350

51,421 49,766 52,449 53,498 54,568 55,659 56,772

Procurement Services

4

4

4

4

4

4

4

Risk Management Services

$2.56

$2.05 $3.00 $3.00

$2.80

$2.75 $2.70

13,901 12,631 14,179 14,463 14,752 15,047 15,348

Treasury Operations

% of staff receiving electronic pay stubs (Infrastructure)

100%

100% 100% 100% 100% 100%

100%

159