City of Surrey 2020-2024 Financial Plan

RCMP cellblock operations. Support Services also delivers various community services and programs including client (front counter) services, victim services, youth intervention, restorative justice and crime prevention.

2019 ACCOMPLISHMENTS

PUBLIC SAFETY

• In 2019, our Operational Communication Centre handled 405,426 calls to either 911 or the Surrey RCMP Non- Emergency lines (up 6% from 2018). Police officers were dispatched to roughly 118,000 calls for service. The average response time to emergency (Priority 1) calls was just under 7.5 minutes; • Frontline police officers issued over 12,873 violation tickets and conducted 7,354 Street Checks as a result of proactive patrols in identified hotspots or problem areas. They also issued 767 Immediate Roadside Prohibitions; • Introduced a new online reporting tool to assist residents in reporting select non-emergency crimes such as damage/mischief to property, theft under $5,000, lost property and hit and runs. This tool provides the public with a more convenient way to file a police report, but will also free up time

for call takers and frontline personnel to focus on higher priority calls; • Continued with well-established community engagement and outreach efforts, including a series of Coffee with Cops events, the annual Detachment Open House during police week, and the Citizen Police Academy programs. While the Surrey RCMP maintained a presence at local community events, the Neighbourhood Incident Response Support Team (NIRST) also provided support to residents impacted by traumatic events (i.e., high profile homicides occurring in public); The Detachment hosted a Public Safety Fair during National Crime Prevention Week to showcase the collaborative prevention and intervention programming in the City offered by the Surrey RCMP and its many community partners. Over 350 •

Public Safety Forum (Saturday Nov 2), engaging the community

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