City of Surrey 2020-2024 Financial Plan

SURREY PUBLIC LIBRARY

PERFORMANCE MEASURES The following table identifies key performance measures that will help the Libraries track progress and monitor towards building a sustainable Surrey.

Budget

Performance Measures (Sustainability Theme)

Actual 2019

Budget 2019

Division

2020 2021

2022

2023

2024

# of visits made to library locations and library website (Inclusion/Health & Wellness) # of transactions completed using the Library’s materials collection (Education & Culture ) # of enrolments in Summer Reading Club and other literacy programs (Education & Culture) # of online access points available on library premises (Inclusion) % of new customers signed up on email notification (Ecosystems)

6.30M

6.50M 6.60M 6.70M 6.80M 6.90M

5.40M

Public Services

4.65M

4.61M

4.60M 4.55M 4.50M 4.45M 4.40M

178,000

174,708

187,000 192,000 196,000 201,000 206,000

244

276

278

280

282

284

244

Administrative Services

68%

72%

73%

74%

75%

76%

70%

255