City of Surrey 2020-2024 Financial Plan

ORGANIZATIONAL OBJECTIVES

Drawing from the corporate sustainability actions outlined in the original Sustainability Charter and aligned with the City’s Values and the eight themes of the new Charter, the following are a select few of the City of Surrey’s corporate strategic objectives and initiatives: STRATEGIC OBJECTIVES KEY STRATEGIC INITIATIVES SURREY CITIZENS

Increase citizens’ satisfaction with the service we deliver Protect and enhance our natural and built environments Increase citizens’ economic opportunities, sense of safety and belonging Foster responsible spending and accountability Grow city revenue and reduce expenditures through innovation Ensure that we address short and long-term needs OUR PROCESSES Streamline processes to improve services Encourage innovation and collaboration in our work Enhance strategic community engagement OUR PEOPLE Leverage technology to improve service delivery CITY FUNDS

Successfully deliver a SkyTrain extension along Fraser Highway to Fleetwood. Update the Community Climate Action Strategy. Launch the new Surrey.ca website. Identify Innovative Funding Sources. Prioritize the attraction & approval of new employment-generating development. Expand after-school opportunities in every neighbourhood in Surrey. Expand online service capabilities through the MySurrey Portal. Implement efficiencies to reduce processing times for tenant improvement building permits. Create and embed a comprehensive community engagement model. Prioritize the attraction & approval of new employment-generating development. Complete Personal Development Plan (PDP) training across the organization. Create an organizational mental health strategy.

Attract the best, develop, and retain our people

Cultivate a safe, desirable, engaging workplace

47