City of Surrey Financial Plan 2020-2024

CORPORATE SERVICES

INFRASTRUCTURE

 Continue to support the Engineering Department in the BCUC inquiry into the regulation of district energy utilities;  Continue rollout of the Data Driven Decision Making (D3M) Program by provid- ing training and analytical abilities to assist more business areas in meeting City objectives through enhanced reporting and dashboarding; and  Continue to expand Surrey Online Services and the MySurrey Account across digital services.

CORPORATE SUSTAINABILITY  Implement a Council Code of Conduct and Ethics Commissioner Office;  Complete comprehensive Business Continuity and Disaster Recovery Plans to safeguard the City’s technology and information assets and ensure continued availability of essential IT services in the event of a critical incident;  Implement a complete and readily accessibly electronic library of all bylaws, including historical bylaws;

 Streamline the Council Agenda process;  Harmonize the Bylaw Enforcement Notice and Adjudication and Parking Enforcement Process to ensure the program is consistent, service orientated and administered efficiency; and  Reduce delinquent business licenses through process efficiencies and increased enforcement while reducing processing times for new business license applications.

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