City of Surrey Financial Plan 2020-2024
CORPORATE SERVICES
PERFORMANCE MEASURES The following table identifies key performance measures that will assist the Corporate Services department in tracking its progress and monitoring its contribution to building a sustainable Surrey.
Budget
Performance Measures (Sustainability Theme) % of Voluntary Compliance gained (Public Safety) % of Security Risk Assessments completed at all sites (Public Safety) % of transactions completed by citizens using City online services (Infrastructure)
Actual 2019
Budget 2019
Division
2020
2021
2022
2023
2024
71%
80%
80%
80%
80%
80%
80%
Bylaw Enforcement, Compliance & Licensing
90%
80%
90%
100%
100%
100%
100%
Information Technology
58%
51%
53%
55%
58%
61%
65%
Incidence frequency rate of lost time claims per 100 person a year (Health & Wellness)
Occupational Health & Safety
3.2
2.7
2.6
2.6
2.6
2.6
2.6
Average # of days to fill a position vacancy - Exempt (Economic Prosperity) Average # of days to fill a position vacancy - CUPE (Economic Prosperity)
80
81
80
79
78
77
77
Recruitment
72
75
74
73
72
71
71
129
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