City of Surrey Financial Plan 2020-2024

CORPORATE SERVICES

PERFORMANCE MEASURES The following table identifies key performance measures that will assist the Corporate Services department in tracking its progress and monitoring its contribution to building a sustainable Surrey.

Budget

Performance Measures (Sustainability Theme) % of Voluntary Compliance gained (Public Safety) % of Security Risk Assessments completed at all sites (Public Safety) % of transactions completed by citizens using City online services (Infrastructure)

Actual 2019

Budget 2019

Division

2020

2021

2022

2023

2024

71%

80%

80%

80%

80%

80%

80%

Bylaw Enforcement, Compliance & Licensing

90%

80%

90%

100%

100%

100%

100%

Information Technology

58%

51%

53%

55%

58%

61%

65%

Incidence frequency rate of lost time claims per 100 person a year (Health & Wellness)

Occupational Health & Safety

3.2

2.7

2.6

2.6

2.6

2.6

2.6

Average # of days to fill a position vacancy - Exempt (Economic Prosperity) Average # of days to fill a position vacancy - CUPE (Economic Prosperity)

80

81

80

79

78

77

77

Recruitment

72

75

74

73

72

71

71

129

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