City of Surrey's 2022-2026 Financial Plan

DEPARTMENTAL OVERVIEW CORPORATE SERVICES

MISSION STATEMENT To deliver high quality and efficient services to our customers through a spirit of innovation and team collaboration. KEY PROGRAMS AND SERVICES Corporate Services consists of key areas of our organization that support the overall core deliverables of the City including Human Resources, Information Technology, Legal Services, Legislative Services, and Bylaw Enforcement.

INFORMATION TECHNOLOGY Information Technology (“IT”) is a strategic partner across all City business units to provide modern, innovative, secure and reliable technology solutions for the purpose of: • Enhancing the efficiency and effectiveness of all City staff by streamlining internal operations and processes; and • Leveraging technology to deliver improved services for citizens and businesses, and provide a high quality of life, now and in the future. The division’s decisions reflect existing and future plans that align with the strategic objectives of the City, utilizing industry best practices in enterprise architecture principles, sustainability, and sound project and financial management. BYLAW ENFORCEMENT, COMPLIANCE & LICENSING The Bylaw Services Division is responsible for the enforcement of the City's regulatory bylaws, the issuance of business licenses, animal control functions, operation of the Surrey Animal Resource Centre (“SARC”) and parking enforcement. With focus on a proactive approach, enforcement staff focus on working with property owners

HUMAN RESOURCES Human Resources (“HR”) provides a broad range of services and programs to both internal and external clients, including labour and employee relations; recruitment and retention; performance coaching; employment services; compensation and benefits; occupational health and safety; diversity; wellness; training and development; organizational change support; and managing the Human Resources Information Systems (“HRIS”). HR administers programs for City staff and supports open communication and respectful workplace relationships throughout the City. Human Resources staff partner with other departments to foster a safe, desirable and engaging workplace that enables the City to attract the best, develop and retain our people. LEGAL SERVICES Legal Services is responsible for providing legal services to City Council and all of the City’s departments. The City’s solicitors serve as court counsel, provide legal advice and render legal opinions on a wide variety of matters along with drafting and reviewing all forms of legal and legislative documentation associated with the business of the City.

City of Surrey | 2022—2026 Financial Plan | General Operating Fund | Corporate Services

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