City of Surrey's 2022-2026 Financial Plan

CORPORATE SERVICES

EDUCATION & CULTURE

• Implemented a new Learning Management System that will better enable organizational learning and development throughout the City.

HEALTH & WELLNESS

• Implemented an organization-wide mental health strategy aimed at building greater employee awareness and understanding of mental health, reducing stigma, and fostering a safe and supportive culture in theworkplace.

INFRASTRUCTURE

• Citizens signed up for 43,022 new MySurrey Accounts in 2021 (65% increase from 2020) for a total of 108,437 current MySurrey Accounts; • Initiated phased implementation of a new Land Management online permitting portal, a Grant Management solution and the integration of MySurrey Account with the City’s Tax & Utilities online services; and • Successfully represented the City’s legal interests in court to build the 84 th Avenue Extension.

• Expanded City-owned fibre from 17 to 23 locations and completed the replacement of key legacy radio network connections and coordinated construction with the City’s District Energy System, with six locations connected with City fibre for energy system management services and to fulfill future broadband service capacity needs; • Launched MySurrey Account enhancements, with several new and enhanced online services including: improvements to Report a Problem, Regular Council Public Hearing Submission Form and Tree Sale online store supporting the sale of more than 4,000 trees; • The COVID-19 pandemic accelerated usage of the City’s online services in 2021, with over 69% of transactions completed remotely, resulting in considerable savings for both citizens and businesses in travel time and efficient use of City resources;

City of Surrey | 2022—2026 Financial Plan | General Operating Fund | Corporate Services

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