City of Surrey's 2022-2026 Financial Plan

RCMP

and fleet management, training and development, communications, and cellblock operations. Support Services also delivers various community services and programs including front counter services, victim services, youth intervention, restorative justice and crime prevention. 2021 ACCOMPLISHMENTS

PUBLIC SAFETY

• The Operational Communication Centre handled 400,170 calls to either 911 or the Surrey RCMP Non-emergency lines. Police officers attended to 142,951 calls for service. The average response time to emergency (Priority 1) calls from call receipt to police attendance on scene was just over 7.5 minutes (7:38); • The Police Mental Health Outreach Team (“PMHOT”) continued to support those facing challenges with homelessness, addiction and mental health. PMHOT has established an Assertive Case Management Team (“ACT”) and an Intensive Case

Management (“ICM”) program. Each program team meets 4 times per month. PMHOT continued focused efforts in the City Centre/Whalley area to provide an enhanced presence and support to vulnerable populations. In 2021, PMHOT conducted 825 homeless outreach checks City-wide and made 2,865 referrals to community partner agencies. The Car 67 program also assisted with 954 calls for service; • The Detachment continued to work with partners at Fraser Health to advance the HealthIM App initiative to improve response to individuals in acute crisis due to mental health challenges. Work is underway to determine the technical and privacy requirements of the application, with implementation and roll-out expected to begin later in 2022; • The Surrey Gang Enforcement Team (“SGET”) continued to provide the Shattering the Image gang prevention and outreach program to both students and community groups in the City of Surrey. The program was recently revised to include new relevant trends in gang recruitment and composition. In 2021, “Shattering the Image” was presented primarily online due to COVID restrictions. Police Mental Health Outreach Team providing support

City of Surrey | 2022—2026 Financial Plan | General Operating Fund | Police

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