City of Surrey's 2024 Annual Financial Report

PERFORMANCE MEASURES

CITY MANAGER

Actual Targets 2024 2024 2025 2026 2027 2028 2029

Performance Measures (Sustainability Theme)

Division

% of departments completing and maintaining a Surrey Excels “Tier 3” Strategy Map (Corporate Sustainability)

CITY MANAGER'S DEPARTMENT

100% 100% 100% 100% 100% 100% 100%

RISK MANAGEMENT SERVICES

Total cost of risk per capita (Economic Prosperity)

$6.87 $6.33 $7.14 $7.43 $7.73 $8.04 $8.36

CORPORATE SERVICES

Actual Targets 2024 2024 2025 2026 2027 2028 2029

Performance Measures (Sustainability Theme)

Division

# of after hours calls (Infrastructure)

125

300

300

300

300

300

300

CIVIC FACILITIES

# of unscheduled facility closures (Infrastructure)

1

2

2

2

2

2

2

Incidence frequency rate of lost time claims per 100 persons a year (Health & Wellness) Average # of days to fill a position vacancy - Exempt (Economic Prosperity) Average # of days to fill a position vacancy - CUPE (Economic Prosperity) % of eligible transactions completed by citizens using City online services (Infrastructure) % of FOI requests received where the requester was directed to the City’s website for the information (Inclusion) Number of pages received in the mailroom from Canada Post and scanned to digital format (Ecosystem)

4.0

4.0

4.0

4.0

4.0

4.0

4.0

HUMAN RESOURCES

69

80

79

78

77

77

77

66

74

73

72

71

71

71

INFORMATION TECHNOLOGY

71% 69% 69% 69% 70% 70% 71%

8% 12% 9% 9% 10% 10% 11%

LEGISLATIVE SERVICES

10,193 8,500 10,000 11,000 11,500 12,000 12,500

% of voluntary compliance gained (Public Safety)

BYLAW SERVICES

75% 75% 75% 75% 75% 75% 75%

28