City of Surrey's 2024 Annual Financial Report

CITY OF SURREY OVERVIEWS CORPORATE SERVICES DEPARTMENT

The Corporate Services Department delivers high quality and efficient services to our customers through a spirit of innovation and team collaboration. The department consists of key areas of our organization that support the overall core deliverables of the City.

HUMAN RESOURCES Human Resources (“HR”) provides a broad range of services and programs to both internal and external clients, including labour and employee relations; recruitment and retention; performance coaching; learning & development; employment services; compensation and benefits; occupational health and safety; diversity; wellness; employee recognition; and managing the Human Resources Information Systems (“HRIS”). INFORMATION TECHNOLOGY Information Technology ("IT") is a strategic partner across all City business units to provide modern, innovative, secure, and reliable technology solutions for the purpose of enhancing the efficiency and effectiveness of all City staff by streamlining internal operations and processes and leveraging technology to deliver improved services for citizens and businesses. The division’s decisions reflect existing and future plans that align with the strategic objectives of the City, utilizing industry best practices in enterprise architecture principles, sustainability, and sound project and financial management. LEGISLATIVE SERVICES Legislative Services is responsible for ensuring the City conducts business in accordance with all levels of government legislation. This division is also responsible for carrying out the statutory responsibilities of the Corporate Officer as legislated under the Community Charter and providing direct services to City Council, City departments and the public. Administrative support is given to Council and to the various committees and boards on which Council members sit. Legislative Services also coordinates and conducts the municipal elections every four years to elect the City’s Mayor and Council.

COMMUNICATIONS & ENGAGEMENT Communications & Engagement is responsible for shaping and executing the City’s comprehensive communication and engagement strategies to enhance its reputation, foster positive employee experiences, and drive stakeholder engagement. The division is responsible for internal and external communications, employee and public engagement, brand management, marketing, media relations, senior leadership counsel, and organizational change communications. CIVIC FACILITIES Civic Facilities is responsible for overseeing the efficient, safe, and sustainable operation of buildings through renovations, repairs, and daily maintenance. This includes a broad range of tasks, such as conducting preventative maintenance, managing energy consumption, and upgrading infrastructural components to meet current standards. By ensuring that facilities function smoothly, Civic Facilities plays a key role in maintaining the reliability and safety of these spaces. BYLAW SERVICES The Bylaw Services Division is responsible for the enforcement of the City's regulatory bylaws, the issuance of business licenses, animal control functions, operation of the Surrey Animal Resource Centre (“SARC”) and parking enforcement.

2024 ACCOMPLISHMENTS • Implemented a new Multilingual Communications Policy to enhance communication and engagement with multilingual residents and individuals with limited proficiency in English • Developed a DEI roadmap to enhance diversity, equity and inclusion within our workplace • Enhanced the City's security resilience through updated cybersecurity technologies. Continuous cybersecurity training for staff reinforces awareness and help safeguard our systems and information against potential threats

• Corporate Records securely shredded and recycled 75.97 metric tonnes of paper, with the following environmental benefits; 2,010 trees preserved, 526 trash bags avoided from the landfill, 3,182 bathtubs of water preserved, enough electricity to power 1,007 residential refrigerators saved and the equivalent of 89 gas powered cars removed from the road this year • Fostered staff awareness and education of the diversity of Surrey and strengthened our inclusiveness through a variety of initiatives and events. In total, 35 key cultural events and important awareness days were recognized in 2024

• The City's Digital Transformation initiatives reduced printing by 41% since 2020. The City's printers' "Avoidance and Energy Savings" features reduced paper consumption by 1.47 million sheets, equating to 27 metric tonnes of CO2 emissions avoided, 170 trees saved, and $21,000 in costs avoided • Delivered 21 mental health webinars for staff to support their well-being. Webinars

include topics like stress and resilient responses, healthy workplace habits, understanding burnout, and more

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