City of Surrey's 2025 Annual Financial Report

CITY OF SURREY OVERVIEWS PUBLIC SAFETY DEPARTMENT

The Public Safety’s Department's mission is to ensure a safe, secure, and resilient city by delivering on Council’s public safety priorities, integrating and aligning public safety functions, and working with public safety partners to enhance service delivery.

ADMINISTRATIVE SECTION The administrative section plays a key role in ensuring that essential corporate functions and strategic priorities are effectively managed. This team is responsible for driving organizational excellence through strategic planning, project management, research, and performance evaluation. BYLAW SERVICES Bylaw Services is responsible for the enforcement of the City's regulatory bylaws, the issuance of business licenses, animal control functions, operation of the Surrey Animal Resource Centre (“SARC”), and parking enforcement. With a proactive approach, enforcement staff focus on working with property owners, local businesses, and the community at large to ensure compliance with our Bylaws. SURREY FIRE SERVICES The Surrey Fire Services is a big part of keeping our city safe— protecting people, property, and the environment. The fire service responds quickly to emergencies, makes sure safety rules are followed, provides fire based 9-1-1 dispatch services and helps everyone learn more about fire safety. The department is made up of five main sections: Administration, Operations, Communications, Mechanical, and Support. Within the Operations division there are also three distinct branches: Fire Prevention, Suppression, and Training. All these divisions and branches work together to help keep our community safe.

SURREY POLICE SERVICE Surrey Police Service (“SPS”) is a progressive, community-based police service that reports directly to the Surrey Police Board. The SPS values diversity, partnerships, and accountability as it works to enhance public safety and community well-being. SPS has three policing bureaus: Community Policing, Corporate Services, and Investigative Services, in addition to the Office of the Chief Constable. Together with the support of the Lower Mainland Integrated Teams, these bureaus support policing operations, prevention and intervention strategies, and investigative efforts.

2025 ACCOMPLISHMENTS

• Managed 41,511 bylaw services calls, including general bylaw, animal control, and parking inquiries • Launched the Nasal Naloxone Pilot Program, placing kits in City facilities if needed. In 2025, 11 nasal naloxone kits were successfully used, saving 11 lives; the pilot continues in 2026 • Significantly expanded public firefighting workshop offerings to improve accessibility, inclusion, and career awareness. A total of 36 public workshops were delivered throughout the year, including female only sessions as well as workshops open to all participants • Surrey Fire Regional Dispatch led the province in the transition to Next Generation 9-1-1, becoming the first service

• Major infrastructure upgrades, including fire hall expansions and a new replacement facility, are underway to meet increasing operational and community needs • Over 15,000 smoke alarm functionality verifications in 2025 to ensure residents have a working early alerting mechanism in the event of a residential fire. The current rate of 63% working smoke alarms found at residential fires continues to be well above the previous rate of 38% in 2010 • SPS continued to enhance its proactive youth engagement with the first SPS Student Police Academy, two Youth Basketball Camps, and the second annual SPS Soccer Camp

• Inspected 8,426 business properties and provided 7,954 safety educational inspection pamphlets to the business proprietors. This ongoing process bolsters the City’s efforts to improve fire code compliance and the resiliency of businesses • Continued to grow operational capacity with the hiring of 122 experienced police officers, 50 recruits, and 81 civilian employees in 2025, bringing SPS to just over 1,100 staff. Hiring will continue until SPS reaches its full authorized strength • SPS’s Volunteer Program launched with 48 volunteers who contributed over 3,700 volunteer hours in 2025. These volunteers support crime prevention campaigns, community events, and road safety initiatives. The program will continue to expand in the years ahead

in British Columbia to go live with the upgraded call-handling system in 2025

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