City of Surrey's 2025 Annual Financial Report

PERFORMANCE MEASURES

CITY MANAGER

Actual Targets 2025 2025 2026 2027 2028 2029 2030

Performance Measures (Sustainability Theme)

Division

% of departments completing and maintaining a Surrey Excels “Tier 3” Strategy Map (Corporate Sustainability)

CITY MANAGER'S OFFICE

100% 100% 100% 100% 100% 100% 100%

RISK MANAGEMENT SERVICES

Total cost of risk per capita (Economic Prosperity)

$5.57 $7.14 $5.80 $6.03 $6.27 $6.52 $6.79

CORPORATE SERVICES

Actual Targets 2025 2025 2026 2027 2028 2029 2030

Performance Measures (Sustainability Theme)

Division

REAL ESTATE SERVICES

Expenses as a % of lease/rental revenues (Infrastructure)

32% 31% 32% 32% 32% 32% 32%

% of eligible transactions completed by citizens using City online services (Infrastructure) Incidence frequency rate of lost time claims per 100 persons a year (Health & Wellness) Average # of days to fill a position vacancy - Exempt (Economic Prosperity) Average # of days to fill a position vacancy - CUPE (Economic Prosperity)

INFORMATION TECHNOLOGY

74% 69% 74% 74% 75% 75% 76%

3.8

4.0

4.0

4.0

4.0

4.0

4.0

HUMAN RESOURCES

64

79

78

77

77

77

75

63

73

72

71

71

71

70

# of service requests submitted (Infrastructure)

11,136 10,000 10,000 10,000 10,000 10,000 10,000

# of after hours calls (Infrastructure)

CIVIC FACILITIES

418

300

300

300

300

300

300

# of unscheduled facility closures (Infrastructure)

0

2

2

2

2

2

2

% of FOI requests received where the requester was directed to the City’s website for the information (Public Safety) # of pages received in the mailroom from Canada Post and scanned to digital format (Ecosystem) % of website sessions with active user engagement on surrey.ca (Infrastructure)

65% 60% 75% 75% 75% 80% 80%

LEGISLATIVE SERVICES

9,049 9,000 11,000 11,200 11,300 11,400 11,500

COMMUNICATIONS & ENGAGEMENT

70% 65% 65% 65% 65% 65% 65%

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