City of Surrey's 2025 Annual Financial Report

PERFORMANCE MEASURES

Surrey Police Service cont'd AREA OF DEVELOPMENT

2025 METRICS

A Community Engagement Plan was created and implemented.

District Advisory Tables were implemented for each district (Whalley/City Centre, Newton, South Surrey) for district stakeholders to come together to identify issues, develop priorities and action jointly. The Surrey Outreach Team ("SOT") was expanded from Whalley to include Newton and South Surrey to address homeless encampments.

COMMUNITY ENGAGEMENT

A Newcomer Strategy was implemented.

SPS officers attend regular meetings with Business Improvement Associations to identify future priorities.

Engagement with district stakeholders was conducted in advance of SPS assuming operational responsibility for each new area.

Project plans and strategies were developed and implemented for a number of enforcement projects including: • Project Zero was created to address ongoing community concerns related to individuals engaging in disruptive street level activity in key areas of Newton. • Project Boost and Bust was launched to address community concerns related to individuals engaging in disruptive street level activity in the City Centre area. The Homelessness Outreach Laision and Action ("HALO") group was established. Comprised of government, City, and non-profit stakeholders, the HALO group meets weekly to discuss issues and supports related to those experiencing homelessness. Community programs are continuously being evaluated and updated, and communication with stakeholders is ongoing. Crime Prevention Coordinators have updated the Block Watch, volunteer, and E-Pass programs to operate under SPS.

COMMUNITY WELLNESS

The Road Safety Section is regularly liaising with the community to identify traffic hot spots.

The Impaired Driving Unit was created.

Community priorities are assessed on an ongoing basis, and has resulted in expanded programs, based on feedback and priorities.

COMMUNITY PRIORITIES

Community 1st Unit regularly meets with community groups and collects feedback to inform priorities.

District Inspectors regularly meet with key stakeholders in their area to collaborate on public safety issues.

SURREY PUBLIC LIBRARY

Actual Targets 2025 2025 2026 2027 2028 2029 2030

Performance Measures (Sustainability Theme) # of visits made to library locations and library website (in millions) (Inclusion/Health & Wellness) # of transactions completed using the Library’s materials collection (in millions) (Education & Culture) # of enrolments in Summer Reading Club and other literacy programs (Education & Culture)

Division

5.15

5.03

5.23

5.31

5.36

5.42

5.48

6.05

6.09

6.18

6.25

6.30

6.34

6.40

PUBLIC SERVICES

185,400 247,900 197,300 208,000 216,700 233,700 243,200

# of online access points available on library premises (Inclusion)

248

271

248

248

248

296

296

ADMINISTRATIVE SERVICES

% of new customers signed up on email notification (Ecosystems)

91% 92% 92% 93% 93% 94% 94%

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