City of Surrey's 2025 Annual Financial Report

CITY OF SURREY OVERVIEWS CITY MANAGER'S DEPARTMENT

The mission of the City Manager’s Department is to oversee and coordinate the work of the City’s administration to deliver City Council’s short and long-term objectives for the City.

CITY MANAGER'S OFFICE • Ensures that Council resolutions are addressed in a timely and fulsome manner; • Ensures effective financial management through the monitoring of the annual budget and the Five-Year Financial Plan and by reviewing the City’s financial performance throughout the year; • Ensures that Council’s priorities and high-quality sustainable City services are delivered on a consistent basis to the City’s residents and businesses; • Provides advice and recommendations to City Council related to policies and emerging issues; • Ensures a coordinated and balanced implementation of Council policies and programs; and • Ensures consistency and a high standard of corporate reporting, including regular reports to Council as well as periodic reports on organizational performance. LEGAL SERVICES Legal Services is responsible for providing legal services to City Council and all the City’s departments. The City’s solicitors serve as court counsel, provide legal advice, and render legal opinions on a wide variety of matters along with drafting and reviewing all forms of legal and legislative documentation associated with the business of the City. • Assists in guiding the work in each of the City’s departments;

MAJOR CAPITAL PROGRAMS Major Capital Programs oversees the planning, design and construction of the strategic capital projects of the City. BUSINESS & GOVERNMENT RELATIONS Business Relations fosters innovation and entrepreneurship to promote and attract transformative investment opportunities that support the creation of jobs in Surrey as well as fostering relations with other government sectors to support the strategic priorities of Mayor and Council. Government Relations focuses on building and maintaining strong partnerships with Indigenous communities and other government entities. This division supports the strategic priorities of Mayor and Council by fostering collaborative efforts and ensuring that Indigenous cultural practices and knowledge sharing are respected and integrated into City projects. RISK SERVICES Risk Services provides consulting services to City departments on how to identify, plan for, and manage risks in their daily business. They provide service and expertise in the areas of risk identification and treatment, insurance, claims, litigation, and loss control. By incorporating effective risk management practices, the City can become more resilient to adverse events and reduce the overall cost of risk.

2025 ACCOMPLISHMENTS

• Developed an Indigenous Relations Framework to guide the City’s work with Indigenous communities • The City Manager, Senior Management Team, and Council participated in a strategic session to solidify a framework on Council's priorities over the current Council term • Worked directly with TransLink on the delivery of improved transit services to Surrey including Surrey Langley SkyTrain with bus integration and Bus Rapid Transit on King George Boulevard to South Surrey • Reduced contract review turnaround time to 72 hours for internal stakeholders

• Developed a comprehensive Foreign Direct Investment Action Plan to establish Surrey as an investment-ready city that will attract transformative investments aligned with the 2024-2029 Economic Strategy • Reduced certificate of insurance review turnaround to 48 hours for internal stakeholders by consistently achieving an 80% turnaround rate within the 48-hour target • Implemented an Ag-Tech Strategy to establish Surrey as a leader in Agricultural Innovation • Implemented the short-term actions identified in the A Pathway to Home: Surrey Homelessness Prevention and Response Plan

• Launched the opening of the Cloverdale Sport & Ice Complex – two ice sheets in the summer of 2025, and a third sheet by 2027 to help meet the community’s needs for ice sport and dry-floor sports • Implemented regular risk management talks with City departments with a focus on incident prevention/reduction and Enterprise Risk Management • Established a Newcomer Welcome Centre located at City Centre Library in September 2025 • Developed internal material to assist City departments in making more risk conscious decisions

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