City of Surrey's 2025 Annual Financial Report

CITY OF SURREY OVERVIEWS CORPORATE SERVICES DEPARTMENT

Corporate Services consists of key areas of our organization that support the overall core deliverables of the City including Human Resources, Real Estate Services, Civic Facilities, Information Technology, Communications & Engagement, and Legislative Services.

HUMAN RESOURCES Human Resources (“HR”) provides a broad range of services and programs to both internal and external clients, including labour and employee relations; recruitment and retention; performance coaching; learning & development; employment services; compensation and benefits; occupational health and safety; diversity; wellness; employee recognition; and managing the Human Resources Information Systems (“HRIS”). REAL ESTATE SERVICES Real Estate Services is responsible for the stewardship, optimization, and governance of the City’s real property portfolio in support of Council priorities and corporate objectives. Through the acquisition, disposition, leasing, and development of City‑owned lands, Real Estate Services supports the delivery of major capital projects, parkland expansion, affordable housing initiatives, and other civic priorities by providing appraisal services, market insight, and transactional leadership. CIVIC FACILITIES Civic Facilities is responsible for overseeing the efficient, safe, and sustainable operation of buildings through renovations, repairs, and daily maintenance. This includes a broad range of tasks, such as conducting preventative maintenance, managing energy consumption, and upgrading infrastructural components to meet current standards. By ensuring that facilities function smoothly, Civic Facilities plays a key role in maintaining the reliability and safety of these spaces. The team also supports long-term planning efforts, assisting in the design, planning, and construction phases of new buildings while proactively planning for future repairs and system upgrades.

INFORMATION TECHNOLOGY Information Technology (“IT”) is a strategic partner that enables secure, data driven, and increasingly AI assisted services that scale with Surrey’s growth while strengthening operational resilience. IT provides modern, innovative, secure, and reliable technology solutions for the purpose of enhancing the efficiency and effectiveness of all City staff by streamlining internal operations and processes and leveraging technology to deliver improved services for citizens and businesses. COMMUNICATIONS & ENGAGEMENT Communications & Engagement is responsible for shaping and executing the City’s comprehensive communication and engagement strategies to enhance its reputation, foster positive employee experiences, and drive stakeholder engagement. The division is responsible for internal and external communications, employee and public engagement, brand management, marketing, media relations, senior leadership counsel, and organizational change communications. LEGISLATIVE SERVICES Legislative Services is responsible for ensuring the City conducts business in accordance with all levels of government legislation. This division is also responsible for carrying out the statutory responsibilities of the Corporate Officer as legislated under the Community Charter and providing direct services to City Council, City departments and the public. Administrative support is given to Council and to the various committees and boards on which Council members sit. Legislative Services also coordinates and conducts the municipal elections every four years to elect the City’s Mayor and Council.

2025 ACCOMPLISHMENTS

• Enhanced staff awareness of Surrey’s diversity and fostered a safe and welcoming work environment through 38 key cultural events and important awareness days • Corporate Records shredded 69.07 metric tonnes of paper: 1,827 trees preserved, 416 trash bags avoided from the landfill, 2,893 bathtubs of water preserved, enough electricity to power 915 residential refrigerators and the equivalent of 81 gas powered cars removed from the road

• HR modernized the recruitment process by updating hiring practices to improve efficiency, consistency, and candidate experience • Helped facilitate the 72 Avenue road widening project through linear acquisitions in consultation and collaboration with adjacent property owners

• Expanded the Online Permitting Portal by launching a Development Pre Application Consultation pilot, streamlining Minor Tenant Improvement permit reviews, and bringing Backflow Preventer Permits and the Cross Connection Control program fully online • Launched a beta release of the Archistar eCheck platform for the R3 Residential zoning category with selected external design organizations, integrating GIS layers and key land data to enable automated compliance checks

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