City of Surrey's Annual Financial Report 2020

PERFORMANCE MEASURES

CITY MANAGER

Actual Budget 2020 2020 2021 2022 2023 2024 2025

Performance Measures (SustainabilityTheme)

Division

% of departments completing and maintaining a Surrey Excels “Tier 2” Strategy Map (Corporate Sustainability)

CITY MANAGER'S OFFICE

100% 100% 100% 100% 100% 100% 100%

CORPORATE SERVICES

Actual Budget 2020 2020 2021 2022 2023 2024 2025

Performance Measures (SustainabilityTheme)

Division

% of Voluntary Compliance gained (Public Safety)

BYLAW SERVICES

73% 75% 75% 75% 75% 75% 75%

% of transactions completed by citizens using City online services (Infrastructure) Incidence frequency rate of lost time claims per 100 person a year (Health &Wellness)

INFORMATION TECHNOLOGY

66% 53% 55% 58% 61% 65% 66%

OCCUPATIONAL HEALTH & SAFETY

4.0

2.6

2.6

2.6

2.6

2.6

2.6

Average # of days to fill a position vacancy - Exempt (Economic Prosperity)

83

80

79

78

77

77

77

RECRUITMENT

Average # of days to fill a position vacancy - CUPE (Economic Prosperity)

72

74

73

72

71

71

71

LABOUR RELATIONS & TOTAL COMPENSATION

# of staff with perfect attendance (Economic Prosperity)

528

535

540

545

550

550

550

LEGAL SERVICES

$143,200 $125,000 $130,000 $135,000 $140,000 $145,000 $150,000

Prosecution fine revenue (Public Safety)

Number of FOI Requests received where the requester was directed to the City’s website for the information (Inclusion) Number of pages received in the mailroom from Canada Post and scanned to digital format (Ecosystem)

27% 17% 29% 30% 31% 32% 33%

LEGISLATIVE SERVICES

6,630

6,000

7,000

7,500

8,000

8,500

9,000

* new measures for 2020, there is no budgeted amount for 2019.

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