City of Surrey's Annual Financial Report 2020

PERFORMANCE MEASURES

FINANCE

Actual Budget 2020 2020 2021 2022 2023 2024 2025

Performance Measures (SustainabilityTheme)

Division

% of scheduled reviews completed as per Internal Audit Plan (Infrastructure)

100% 85% 95% 95% 95% 95% 95%

FINANCIAL REPORTING & COMPLIANCE

% of completed reviews that result in recommendations for change (Infrastructure)

100% 90% 90% 90% 90% 90% 90%

# of quarterly reports submitted to Council (Infrastructure)

BUDGET

3

3

3

3

3

3

3

% of Homeowner Grants claimed online (Infrastructure)

85% 78% 95% 95% 95% 95% 95%

21,729 15,020 22,729 22,729 23,229 23,729 24,229

# of tax e-bills sent out (Ecosystems)

28,088 23,130 28,600 29,100 29,600 30,100 30,600

# of utility e-bills sent out (Ecosystems)

REVENUE SERVICES

# of invoices processed by Accounts Payable (Infrastructure)

69,484 89,936 70,874 72,291 73,737 75,212 76,716

# of electronic invoices received by Accounts Payable (Infrastructure)

47,172 52,449 48,115 49,078 50,059 51,060 52,082

PROCUREMENT SERVICES

# of departmental procurement training sessions conducted (Infrastructure)

4

4

4

4

4

4

4

RISK MANAGEMENT SERVICES

Total Cost of Risk per Capita (Economic Prosperity)

$4.50

$3.25

$6.00

$6.75

$6.75

$6.50

$6.50

# of invoices created by Accounts Receivable (Infrastructure)

15,355 14,179 15,662 15,975 16,295 16,621 16,953

TREASURY OPERATIONS

% of staff receiving electronic pay stubs (Infrastructure)

100% 100% 100% 100% 100% 100% 100%

32