City of Surrey's Annual Financial Report 2021

PERFORMANCE MEASURES

CITY MANAGER

Actual Budget 2021 2021 2022 2023 2024 2025 2026

Performance Measures (SustainabilityTheme)

Division

% of departments completing and maintaining a Surrey Excels “Tier 2” Strategy Map (Corporate Sustainability)

CITY MANAGER'S OFFICE

100% 100% 100% 100% 100% 100% 100%

CORPORATE SERVICES

Actual Budget 2021 2021 2022 2023 2024 2025 2026

Performance Measures (SustainabilityTheme)

Division

% of Voluntary Compliance gained (Public Safety)

BYLAW SERVICES

73% 75% 75% 75% 75% 75% 75%

% of transactions completed by citizens using City online services (Infrastructure) Incidence frequency rate of lost time claims per 100 person a year (Health &Wellness) Average # of days to fill a position vacancy - Exempt (Economic Prosperity)

INFORMATION TECHNOLOGY

69% 60% 62% 65% 65% 66% 67%

OCCUPATIONAL HEALTH & SAFETY

3.9

2.6

2.6

2.6

2.6

2.6

2.6

81

80

79

78

77

77

77

RECRUITMENT

Average # of days to fill a position vacancy - CUPE (Economic Prosperity)

73

74

73

72

71

71

71

LABOUR RELATIONS & TOTAL COMPENSATION

# of staff with perfect attendance (Economic Prosperity)

438

535

450

545

550

550

550

LEGAL SERVICES

$312,975 $130,000 $135,000 $140,000 $145,000 $150,000 $155,000

Prosecution fine revenue (Public Safety)

Number of FOI Requests received where the requester was directed to the City’s website for the information (Inclusion) Number of pages received in the mailroom from Canada Post and scanned to digital format (Ecosystem)

10% 17% 20% 20% 20% 20% 20%

LEGISLATIVE SERVICES

7,696

6,000

8,000

9,000 10,000 11,000 12,000

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