City of Surrey's Annual Financial Report 2021

PERFORMANCE MEASURES

ENGINEERING, CONTINUED

Actual Budget 2021 2021 2022 2023 2024 2025 2026

Performance Measures (SustainabilityTheme)

Division

% of sewer mains video inspected (Built Environment/ Infrastructure) % of sewer manholes inspected (Built Environments/Infrastructure)

52% 53% 55% 58% 61% 64% 67%

SEWER UTILITY

22% 23% 24% 27% 30% 33% 36%

% reduction in illegal dumping cleanup costs (Built Environments & Neighbourhoods) Rethink Waste total # of residences to date (Ecosystems) % decrease of landfill waste tonnage/ household (Ecosystems) Solid waste diversion rate from disposal (Ecosystems) % of single family homes on water meters (Built Environments & Neighbourhoods) Average winter residential water consumption (litres per capita per day) (Built Environments & Neighbourhoods)

20% 45% 22% 24% 26% 28% 30%

107,000 107,000 108,000 109,000 110,000 111,000 112,000

SOLID WASTE UTILITY

0% 3% 2% 2% 2% 2% 2%

70% 74% 72% 74% 76% 78% 80%

79% 79% 80% 81% 82% 83% 84%

WATER UTILITY

243

243

240

240

237

237

237

FINANCE

Actual Budget 2021 2021 2022 2023 2024 2025 2026

Performance Measures (SustainabilityTheme) % of completed audit reports that result in recommendations for change (Infrastructure)

Division

FINANCIAL REPORTING

75% 90% 90% 90% 90% 90% 90%

# of quarterly reports submitted to Council (Infrastructure)

BUDGET

3

3

3

3

3

3

3

% of Homeowner Grants claimed online (Infrastructure)

85% 78% 95% 95% 95% 95% 95%

21,729 15,020 22,729 22,729 23,229 23,729 24,229

# of tax e-bills sent out (Ecosystems)

28,088 23,130 28,600 29,100 29,600 30,100 30,600

# of utility e-bills sent out (Ecosystems)

REVENUE SERVICES

# of invoices processed by Accounts Payable (Infrastructure)

69,484 89,936 70,874 72,291 73,737 75,212 76,716

# of electronic invoices received by Accounts Payable (Infrastructure)

47,172 52,449 48,115 49,078 50,059 51,060 52,082

PROCUREMENT SERVICES

# of departmental procurement training sessions conducted (Infrastructure)

5

4

4

4

4

4

4

RISK MANAGEMENT SERVICES

Total cost of risk per capita (Economic Prosperity)

$4.75

$5.00

$5.20

$5.35

$5.50

$5.70

$5.85

# of invoices created by Accounts Receivable (Infrastructure)

10,516 15,662 10,726 10,941 11,160 11,383 11,611

TREASURY OPERATIONS

% of staff receiving electronic pay stubs (Infrastructure)

100% 100% 100% 100% 100% 100% 100%

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